Red Rooster Services
Strategic Planning
Organization Design
Cultural Change Initiatives
Leadership Development
Performance Management
Training
Strategic Planning:
Red Rooster Consulting, Inc. has a unique approach to strategic planning that ensures the promise you make to your market, customers, shareholders and employees translates into clear expectations and results. Our four step process to setting strategic direction ensures the alignment of vision and action starting at the leadership level and ending with those who are customer facing. We rely on our clients to be the business experts, as we facilitate and guide leadership through the steps of
1: Leadership Focus
2: Understanding the Landscape
3: Planning the Future
4: Executing, Monitoring and Adjusting the Plan
Our approach to strategic planning also includes a focus on communication through the provision of a Launch and Communication Plan. We provide further support of successful plan execution through ongoing coaching of top leadership.
As a result of Red Rooster Consulting’s Strategic Planning Process your organization will have:
- A compelling Vision
- A clear Mission
- Desired Behaviors for all employees
- 3 – 5 year company wide Goals
- Annual Objectives for each Goal
- Strategies for each Goal
- Tactics for each Strategy
- Success Metrics to monitor overall results
- Connectivity to Individual Accountabilities and existing performance management processes
- Launch and Communication Plan
- Executive Coaching Support
Organization Design:
Red Rooster Consulting, Inc. provides organization design services. We can create and re-model functions within organizations. We help our clients restructure in response to growth, revenue downturns, outsourcing
strategies, market changes, technology advances, acquisitions, mergers and partnerships. Based on an analysis of the company's desired future state, customer needs (both internal and external) processes and outputs, current structure and talent this service includes the development of comprehensive deliverables, some of which are: thorough situation analysis, identification of organization purpose (Vision and Mission), functions services and processes, organization charts, job descriptions, competencies, communication plans, change management strategies and talent acquisition and development strategies to support the new design.
Cultural Change Initiatives:
Red Rooster Consulting has expertise in broad scale cultural change initiatives. We have helped organizations transition the way they do business, interact with customers, sell their products and services, manage information and knowledge and more.
If your organization needs change management expertise to evolve to your desired future state, we can help you. We have over 20 years of experience in organization development and are experts in change management.
Creating a Service Quality Culture:
To differentiate your company, you must do more than focus on services and products. You must make your interaction with your internal and external customers memorable and unique. To ensure consistent demonstration of service behaviors and quality outcomes requires a clear plan, committed leadership, training and development, reward and recognition and ongoing measurement and monitoring.
Red Rooster consulting has a three-phase approach to changing your company culture to one which is known for service quality. We can work with your leadership team to assess, plan and execute a Service Quality initiative that focuses on your organization's people, strategy, culture and processes.
Founder’s Expertise: Since 1985 Rosemary M. DiMonte, Executive Principal & Founder, has worked with organizations all over the nation and in Canada in the areas of service management and total quality management. She was among the first to provide guest relations consulting to US hospitals and went on to work with Fortune 1000 companies as the interest in pleasing the customer morphed into total quality management. Specifically, her experience includes Director of Development, Communication and Quality, leading the Customer Focused Quality initiative at TransUnion LLC; Manager, Consulting Division Laventhol & Horwath in joint venture with Karl Albrecht, author of the National Bestseller Service America!; and Senior Consultant, K. E. Peterson & Associates, the nation’s first hospital guest relations consulting firm. Her background in this area is rich and her experiences are integrated into Red Rooster Consulting’s approach to helping your organization create a service quality culture.
Transforming the Sales Culture:
Red Rooster Consulting, Inc. can transform your sales team into a strategic sales organization. By combining our deep knowledge of sales and sales consulting with the specifics of your business, we ensure a customized approach for your organization. We do this by providing a comprehensive sales process that is rolled out consistently across your sales organization. Through interviews, ride-alongs and other discovery activity we learn your current sales culture and gain an understanding of your products, services, customers and sales cycle. This helps us to ensure all our efforts are directly related to the needs of your sales organization, your specific environment, challenges and opportunities.
For the sales team, we create and apply unique tools and methodologies to ensure the sales process is understood and successfully utilized and provide further support through high impact training.
For sales leadership, we conduct leadership assessment and provide focused coaching and training that strengthens leaders’ abilities to effectively perform the critical role of sales management and sales coaching.
If sales transformation is your desire, we are ready when you are ready. We can transform your sales team into a strategic sales organization. By combining our deep knowledge of sales and sales consulting with the specifics of your business, we ensure a customized approach for your organization.
Principal’s Expertise: For the past 15 years, Suzanne Sitrin has worked with sales organizations to transform them from individuals and teams focused on transactional selling to one’s focused on strategic selling by creating sales processes and related systems to maximize the effectiveness of the sales organization. She has implemented Prospect Management systems in organizations to help them better understand their prospect portfolio and more effectively manage the landscape. She has defined and implemented more structured Performance Management Systems and has worked with over 100 Sales Managers to help them more effectively coach/develop their sales teams. As a Principal at Red Rooster Consulting, she has implemented a Prospect Management process and led the development for the Sales Management Team for a national insurance company. As the Manager of Organization Development for Trans Union Corporation, she designed a broad encompassing sales curriculum that aligned with the competencies and was responsible for the development of a 400 person sales organization. She began her career in sales where she was the leading sales person for a national training and development sales organization.
Adapting the Workforce to New Technology:
Many CRM initiatives have failed because implementation was limited to software installation without alignment to a customer-centric strategy. Many HRIS platform migrations have failed for the same reasons. At the core of these failures is the inability to recognize the need to manage change.
Red Rooster Consulting Inc. can help your organization create and execute a strategy to manage change and assist your workforce adapt to new technology and a changing culture. Our approach is customized to your unique needs. The commitment and involvement of leadership and other key partners who will play a key role in the cultural change is required for ensured success.
Leadership Development:
Red Rooster Consulting, Inc. has expertise in strengthening Leadership. We work with C-Level leaders, executives, directors and managers. Our Leadership Development services include:
Assessment:
We conduct assessments of leaders at the executive, director and manager level to determine current strengths and areas in need of development. With our assistance, our clients can select an assessment tool from our Assessment Tool Suite dependent upon their level and the type of organization they work within.
Coaching:
We coach C-Level leaders, executives, directors and managers. Each leadership level requires a slightly different approach and level of development advice and counseling.
Our coaching provides leaders --- at the executive, director or manager level – the help they need to develop and strengthen new skills and behaviors. Clients rely on our coaching when they are being promoted into higher-level positions, transitioning into new and different roles and/or in need of achieving major turnarounds in behaviors or skills. We coach leaders in all industries and organizational functions.
Our coaching technique is based on the following principals:
- Accountability and commitment from both the coaching client and the coach
- Ongoing communication and open dialogue during which both the coach and the client are fully present
- Recognition and celebration of progress towards client goals
- Timely address of backsliding behavior when observed
Our coaching will include some or all of the following:
- Initial meeting to establish client’s development goals
- Interpretation of client’s preferred assessment tool or administering of a 360 assessment from Red Rooster Consulting’s Assessment Tool Suite
- Qualitative interviews with select individuals regarding the client’s strengths and areas in need of development
- Creation of an Individual Development Plan
- Face to Face coaching sessions and phone coaching sessions
- Provision of Client Coaching Journal
- Daily “touch base” calls (for turnaround coaching)
- Duration is dependent on client preference and can be 1 month, 3 months, 6 months or 1 year.
Individual Development Plans:
We are experts at working with leaders to create Individual Development Plans that are aimed at strengthening the skills, knowledge and behaviors that are most relevant to the individual’s feedback, current goals and future career aspirations.
Development and Training Initiatives:
To best meet the needs of the Leadership and/or Management audience we are serving, we design and develop relevant, applicable learning experiences. Our vast experience in this area makes it easy for us to create training initiatives that meet our clients’ needs and budgets.
Leadership Team Building:
Red Rooster Consulting, Inc. can help your leadership improve and strengthen its team dynamics and relationships. As organizations go through predictable growth phases so too do leadership teams. Dynamics in leadership teams change for many reasons, such as: when new leaders enter the group and existing leaders exit; the business changes due to upturns or downturns in the market; the company is acquired or merged. Our approach to strengthening the leadership team includes individual assessments of each leader as a team player, identification of what the team does effectively, ineffectively and should do differently to be more effective when problem-solving and decision-making, and the identification and commitment to team norms that are monitored and reinforced.
Performance Management Processes:
Red Rooster Consulting, Inc. can build and launch an efficient, high impact performance management process for your organization that focuses individuals on their contribution and personal growth related to company-wide and business-unit specific goals. This includes the identification of position specific competencies and behavioral anchors; criteria and direction on how to write individual accountabilities; and all related components to include: rollout strategies, process maps and performance review forms.
A critical success factor for performance management is effective managers. We can skill up your leaders and coaches to strategically build expertise at every level of your organization by providing them the knowledge and approaches to effectively identify what the employees who they manage love to do and how to provide job responsibilities and developmental experiences to match those interests and abilities.
This includes processes and skills to use to identify employees’ interests and developmental needs, skill building on how to collaboratively create development plans for employees and training on how to coach and mentor them.
Training:
Red Rooster Consulting, Inc. will design and develop training and learning experiences and curriculums to support position specific competencies. Our training --- focused on distinct audiences --- can be instructor-led, on line or take the form of a discovery learning experiences (i.e. academies, institutes, “boot camps,” etc.) The training we create will support distinct skills that employees need in order to do their jobs effectively. This includes needs assessments, curriculum building, corporate university design, facilitation, or recommendations for alternative sources and impact measurement for all levels of management and employees.
We also have specific Training and Learning Experiences that we have created and can provide to our client organizations as listed below:
Leadership and Management Development:
- Excellent Leaders, Excellent Managers
- Performance Management Coaching and Development (See Below)
Performance Management:
- Coaching Performance
- Developing Talent In Others
- Writing Individual Goals
Sales:
- Sales Negotiation Strategies
- Account Management/Relationship Management
- Managing and Leading Sales Professionals
Professional Skills:
- Internal Consulting Skills (For Human Resources and other Support Areas)
- Finance Management for Non-Financial Managers
Interpersonal Skills:
- Improvisation in the Workplace – A Communications Course
- Interpersonal Skills for Business
- Resolving Conflict Between Others
- Building Resilience for Change
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